Privacy Policy
Last Updated: [20/03/2025]

Viewpoint Cleaning Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.viewpointcleaning.com.au] and use our services.

1. Information We Collect
When you use our website or services, we may collect the following types of personal information:

1.1 Information You Provide to Us

• Contact Information: Name, phone number, email address.

• Booking Details: Property address, service preferences, special requests.

• Payment Information: Billing details and payment confirmation (processed securely via third-party payment providers).

• Communication: Any messages, inquiries, or feedback sent through our website, email, or social media.
   

1.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, pages visited, time spent on pages.

• Cookies & Tracking: We use cookies to improve your experience and analyse site traffic. You can disable cookies in your browser settings.

2. How We Use Your Information
We collect and use your information to:

• Process and confirm bookings for our cleaning services.

• Communicate with you regarding your booking, inquiries, or promotions.

• Improve our website and user experience through analytics.

• Prevent fraud and maintain website security.

• Comply with legal obligations and regulations.
   

3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:

• Service Providers & Payment Processors (e.g., Stripe, Square) to process payments securely.

• Legal Authorities if required by law or to protect our rights.

• Business Partners (if relevant) to improve service delivery.
  
   

4. How We Protect Your Data
We implement security measures to protect your personal information, including:

• SSL encryption for secure data transmission.

• Restricted access to sensitive customer data.

• Regular security audits to protect against unauthorized access.

However, no data transmission over the internet is 100% secure. While we take all necessary precautions, you share your data at your own risk.

5. Your Privacy Rights
Under Australian privacy laws, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your information.

• Withdraw consent or opt out of marketing communications.

• Request deletion of your personal information (subject to legal requirements).

To exercise your rights, contact us at [info@viewpointcleaning.com.au].

6. Third-Party Links & Cookies
Our website may contain links to third-party websites (e.g., Google Reviews, social media). We are not responsible for their privacy practices.
We use cookies to improve your experience. You can disable cookies in your browser settings, but this may affect website functionality.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us
For questions about this Privacy Policy, please contact us:
Email: info@viewpointcleaning.com.au
Phone: 0429 271 889
Website: www.viewpointcleaning.com.au