Terms and Conditions

Last Updated: [20/03/2025]
 

Welcome to Viewpoint Cleaning Solutions Pty Ltd (ABN: 44667550156). By accessing our website (www.viewpointcleaning.com.au) and using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.
 

1. Services Provided

Viewpoint Cleaning Solutions specializes in end-of-lease cleaning for apartments in high-demand suburbs. Our services aim to meet the cleanliness standards required for bond return.
 

2. Booking & Payment Policy

• Booking Methods: Customers can book online, via phone, email, or SMS.

• Advance Booking: We recommend booking at least two weeks in advance to secure availability.

• Same-Day & Last-Minute Bookings: Available based on availability; contact us to check.

• Payment Terms: Full payment is due on the day of service or upon completion.

• Accepted Payment Methods: We accept bank transfers, cash, and electronic payments.
   

3. Cancellation & Rescheduling

• Customers may cancel or reschedule their booking by notifying us as early as possible.

• Cancellations within 24 hours of the appointment may be subject to a fee.

• In the event of unforeseen circumstances (e.g., severe weather, emergencies), we reserve the right to reschedule the service.
   

4. Service Scope & Limitations

• Our cleaning service follows a strict, agent-approved 120-point checklist to meet bond-return standards.

• Carpet steam cleaning and rubbish removal are not included but are available as optional add-ons.

• We clean all standard interior spaces, including kitchens, bathrooms, living areas, and balconies.

• Wall scuff marks: Limited removal is included; excessive marks may require an additional charge.

• Windows: Interior and accessible exterior windows are cleaned.

• Furnished Apartments: We generally do not service fully furnished apartments but may make exceptions.
   

5. Customer Responsibilities

To ensure a successful clean, customers must:

• Ensure water & electricity are active for cleaning equipment.

• Vacate the property or remove personal belongings before service.

• Ensure the apartment is accessible (via key handover, lockbox, or agent coordination).

• No Tradespeople Present: The apartment should be free of ongoing work during cleaning.

• No Persons Present During Cleaning: To ensure efficiency and safety, customers should not be inside the property during the cleaning service.
   

6. Bond-Back & Service Guarantees

Bond-Back Guarantee

• We guarantee that all cleaning requirements for bond return are met.

• If the agent is dissatisfied with cleanliness, we will return for a free re-clean.

• Pre-Existing Damages & Conditions: We do not fix or cover damages beyond cleaning scope, including:

  • Scratches, dents, cracks on walls or surfaces.

  • Rust, corrosion, or permanent stains.

  • Blocked drains, broken fixtures, or structural damage.

Risk-Free Guarantee

• If we fail to meet the agent’s cleanliness standards after a re-clean, we will provide a full refund.

• However, in some cases, agents may impose unreasonable demands or attempt to enforce requirements beyond the tenant’s responsibility. If we believe an agent’s request is unfair or outside standard cleaning expectations, we will communicate directly with both the tenant and the agent to reach a reasonable resolution.

• If no resolution is reached, the tenant may consider disputing the claim via a tribunal process, as tenants have legal rights against unfair agent claims. We will provide any necessary cleaning records, invoices, or documentation to support the tenant if required.

• Our refund guarantee applies only in cases where we have genuinely failed to meet the required cleaning standard. It does not cover disputes arising from agent misinterpretation, excessive demands, or pre-existing property conditions.
   

7. Cleaning Limitations

We do not clean:

• Ceilings or high-reach areas above a 3-step ladder.

• Heavy mould infestations (light surface mould is removed).

• Certain delicate items, including curtains, chandeliers, and certain blinds.

• Severely damaged or stained carpets (carpet cleaning available but results may vary).

• Blocked drains, toilets, or sinks.

• Hazardous substances or biohazardous materials.

• Smoke damage.

• Glued or stuck-on items.

• Certain electrical and gas fixtures.
   

8. Additional Charges

Additional fees may apply for:

• Excessive scuff mark removal beyond the standard limit.

• Severe mineral buildup removal (e.g., in toilets).

• Carpet steam cleaning & rubbish removal.

• Excessively soiled apartments requiring extra labor.
   

9. Free Bonus Services

All bookings include the following at no extra charge (subject to feasibility):

• Key Return Service: We return your keys to your agent on your behalf.

• Agent Liaison Service: We handle all communication with your agent regarding cleanliness.

• Outgoing Inspection Assurance: We work with the agent during the final inspection to ensure cleaning satisfaction.

Note: While we strive to provide these additional services, they are not guaranteed. Situations such as agent miscommunication or unforeseen circumstances may impact our ability to complete them.
 

10. Breakage & Loss

• Our cleaners take utmost care when cleaning, but in the rare event of accidental damage or loss, we must be informed within 24 hours of the service completion.

• Viewpoint Cleaning Solutions Pty Ltd will assess claims on a case-by-case basis and may, at its discretion, offer a repair or reimbursement for verifiable damages caused by our staff.

• We are not responsible for pre-existing damages or fragile/breakable items left unsecured.
   

11. Contact Information

Email: info@viewpointcleaning.com.au
Phone: 0429 271 889
Website: www.viewpointcleaning.com.au